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FAQ

PLEASE READ:
Pepakura Template files are a digital download. The download links are found after payment in the receipt. Please check the email you used to to check out. If you cannot see the receipt, please check the junk mail folder. 

When purchasing pepakura files, please note that you need prior knowledge on how to use these files in regards to costume building. Unfortunately, Pepakura Templates files do not come with 24/h support. We can only help if there are missing files are such. They are a virtual reference and any other troubleshooting should be done by you as a builder. 
PDF files are made available along with the .PDO Files due to request.
Note, that the template products are mainly made to work with Pepakura Designer.
If you're only using the .PDF alone, you will run into issues. We don't know what people do with the .PDF's or how they build with them alone.
We specialize in providing templates files for building costumes with the Pepakura Designer software. 


At times,the pepakura file product listing will be an accompanied by a YouTube video.
That is not a full tutorial and is more of a personal project video that shows what it can look like in the end. 
It's so that you can get an idea that it's possible to build. 

You still need prior knowledge on how to use these files in regards to costume building. 
Please don't take the YouTube videos as a full complete guide at it's impossible to cover all product files in that full tutorial format due to time. 

Pepakura file product all include a FREE digital download link to a copy of a Pepakura Designer tutorial video series on how to use the file for use with Paper, cardboard and Foam.
You are to refer to that on how to apply any template to your own project and material of choice. 


We've added a tutorial series with each templates. It's a basic guide on how to get started and not a specific tutorial for that file you're purchasing. A lot of issues in the past we been asked about has been more due to the person's lack of knowledge on using them, than the templates themselves. For this reason, there are no refunds on digital downloads. 


At times we list costume and prop items for sale. Those items can take take 1-2 weeks to ship out from date of payment unless notified due to a possible material delay or other technicality.


Most Items ship for FREE Worldwide unless specified.

​You can upgrade to a faster expedited service by notifying us by email and paying the extra cost.
Shipping cost can only be refunded within 48 hours of purchase. as per the policy from the shipping service.

Any duty/custom fees that may be added is not by us.
So please be aware of your country's tax rates when importing goods.
When you purchase an item. you are agreeing to these terms.

Thank you for your business.
-Heroes Workshop